First of all, they want to charge me 115$ Can. for a second metal key, which I find outrageous since many people got their second key for free by just ordering them from their dealer when buying the bike. This is in the UK and the US, so it is not a BMW Germany policy. And also since they now give you two keys with the 2009 models. Two, when I sent them a mail, complaining about this, and asking if this decision could be reversed, they didn't even bother to reply to my mail. And it is not the first time they give me this silent treatment. Contemptuous and arrogant, these people.