US NHTSA Recall for Rear Wheel Bearing Failure - BMW F800 Riders Forum & Registry



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  1. #1

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    Received email notification from NHTSA today:

    NHTSA Campaign ID Number: 13V549
    Manufacturer: BMW of North America LLC
    Make / Model Years: BMW / 2007-2009
    Subject: Rear Wheel Bearing Failure

    Unfortunately, I was unable to locate any additional information via the email link or by searching the campaign number directly at the NHTSA website. The 2007 BMW F800ST page did not list any new recalls beyond the steering damper and fuel breather hose...

    Keeping our fingers crossed.

    Let me know if you come across any more info.

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  4. #2

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    I have been on the phone with the NHTSA Vehicle Safety Hotline for the last 45 minutes as they attempt to locate additional information regarding the campaign. I have also forwarded the email which I received to their attention. I note that another user on the bimmerfest forum also received the same email as I...

    I will update if I receive any more information.

  5. #3

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    NHTSA advises that the actual recall campaign has not yet been posted and to periodically check the website over the next couple of days. Hmm.

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  7. #4

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    The 13V-549 recall is in fact now posted on the NHTSA site. The recall also includes two letters.

    The first is from October 13, 2013 from the BMW Group to NHTSA indicating that they will be implementing a voluntary recall of 2007-2009 F 800 S ST bikes. 531 F 800 S and 2,077 F 800 ST. BMW estimates the percentage of vehicles to contain the defect at 20%. Item 8 indicates the rear wheel bearing will be inspected and, if necessary, replaced by an improved version including the rear axle. BMW is expected to begin and complete dealer notification in December.

    The second is from NHTSA dated December 5, 2013 and is the official acknowledgement of the safety recall campaign. Owners may call BMW at (800) 525-7417 or email BMW at [email protected]. You may also contact NHTSA via the website or the NHTSA Vehicle Safety Hotline at (888) 327-4236.

    Merry Christmas!!

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  9. #5

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    Oops NTSA Vehicle Safety Hotline (888) 327-4236. Darn iPad...

  10. #6
    danham's Avatar
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    Thank you very much for posting this. The NHTSA web site is a bit of a nightmare, but I finally found it via the search for recalls since the first of the month (recall date is Nov. 1).

    Attached is the pdf describing the recall in detail.

    RCDNN-13V549-5157P.pdf

    -dan
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  12. #7
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    Very interesting. Recall in Canada and USA now I beleive. Hopefully UK next.
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  13. #8
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    TMix and Dan..thanks. I was wondering whether a US recall would follow the Canadian one.


    PS...seems web design is not a strength of our government.
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  15. #9
    Melbourne, Australia IanA is offline F800Riders.org Supporter
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    It will be interesting to see if the recall does actually extend worldwide. There are a few people Downunder taking a keen interest, and not just pre '09 owners.
    Ya gotta love the BMWSpeak, " reduction in the rotational velocity of the rear wheel relative to its intended velocity" Er, "lockup", "seize" ???

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  17. #10
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    Maybe some light at the end of the tunnel.
    What about re-imbursement for all who have already forked out for the repair?
    What happens if you have failure after the recall inspection?
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  18. #11
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    Yes, thanks TMix and Dan for monitoring the NHTSA and posting the letter. Mark, I don't know about BMW, but the Honda car folks offered to reimburse folks who had already repaired an AC hose that was the subject of a recall.

    The letter - the author seems to be blaming the safety problem on the lack of preventive maintenance, ie, the play should have been discovered and resolved before it became a safety issue. I'm glad that, whatever it took, this became a voluntary recall because the customer shouldn't have to foot the bill for an early failure that is due to a manufacturing or design defect. The letter appears to leave wiggle room for the dealer, ie, no replacement if the bearing checks out OK. I know I sure would appreciate the updated design even if the old bearing looks OK. I have only 30K miles on my bike.

  19. #12
    Centerville, Ohio, USA DH63 is offline F800Riders.org Supporter
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    Quote Originally Posted by rx35285 View Post
    ... The letter appears to leave wiggle room for the dealer, ie, no replacement if the bearing checks out OK. I know I sure would appreciate the updated design even if the old bearing looks OK. I have only 30K miles on my bike.
    Yeah, copy that. I got the same impression, and it really bothered me.

    And I really do not want to be negative, but I cannot help but wonder how BMW has reached an estimate that approx 20% of the recalled models may be affected? Or how the dealer is going to determine whether or not the parts are defective? Some specific limit on some damage parameter? So if you bring your bike too early with "insufficient" damage, and BMW determines your bike to be good, are you hosed after more time/miles? (Or maybe BMW actually does know which lots of bearings/axles are the culprit, knows which serial number bikes they are in, and has been sitting on this?)

    I really like my ST. And I have no signs, so far, of rear wheel bearing failure, but I know that at 26K miles I am starting to come into the "sour spot" for failure.

    And my warranty was up in October. So I have been looking, half-heartedly, at replacement bikes. (NONE of them have been BMWs, by the way, but I haven't seen the new S1000R either. But it has at least 50 hp I'll pay for, and then continue to pay for, and probably never use.) Haven't really found anything that ticks all the boxes yet.

    So I have hope, but I also have some concerns. But this is a good start.
    Dick
    1000 miles a month is simply not enough fun with this bike.

    So the job is going to have to go. 

  20. #13
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    Given that the letter I linked to has lots of "weasel words" (legal language) in it, I too find it hard to interpret accurately. But I get the sense that the 20% number is boilerplate that NHTSA requires, perhaps as part of a calculation to define the threshold between a voluntary and mandatory recall.

    Also, through the weasel words fog, I see the possibility that the "check" is not for bearing play so much as for the older parts, meaning you get new ones regardless. I base that on other recalls on other vehicles I've owned. In other words, if it was a matter of replacing only if the bearing was beginning to go south, that would more likely be handled by the less expensive (for BMW) Technical Service Bulletin mechanism, with dealers checking bikes as they come in for routine maintenance and replacing only worn parts. But this is a recall, albeit voluntary, meaning your bike is supposed to go to the dealer and be inspected ASAP.

    Obviously we'll have to wait for the actual recall notices to see if I'm right, but fingers crossed.

    -dan
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  21. #14

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    Yeh here's hoping the recall get's to the uk ...just for peace of mind..

  22. #15
    Santa Rosa, CA, USA. GAJ is offline F800Riders.org Supporter
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    Thanks for the info; looking forward to a letter and/or call on my 2008.

    But, unfortunately, it seems if they deem the existing old design bearing to be "good" they won't replace with the new and improved part rolled out in 2009.

    What can I do to make SURE they replace it; salt water in the bearing?
    GAJ 

  23. #16
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    Good point, Dan.

    Quote Originally Posted by danham View Post
    ....snip....
    Also, through the weasel words fog, I see the possibility that the "check" is not for bearing play so much as for the older parts, meaning you get new ones regardless. I base that on other recalls on other vehicles I've owned. .....snip.....
    -dan

  24. #17
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  25. #18
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    Wonder what the chances for any reimbursement for parts for us that have already replaced the rear bearing kit our self?? Changed mine last July at 18,500 miles. Now have 23,200 miles on it.

    Bill

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    an italian user have just posted the link of the official statement by BMW to NHTSA: https://dl.dropboxusercontent.com/u/...V549-5157P.pdf
    "putenza du gibbiuni!" dissi u sceccu quannu vitti u mari... ("what a big pool!" said the donkey when has seen the sea...) 

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    I'm the Italian User Guido refers to,
    Probably some of you are the same people who posted on Facebook the news.
    The file I upload on Dropbox is not mine property, I just download from Facebook and upload to share with the friends on the forum who don't have facebook.
    I hope not to do anything wrong!
    In Italy we are crossing fingers and waiting for official news from BMW Italy hoping not to be cutted out of this campaign.
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  30. #21
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    Francesco,

    To set your mind at ease, a letter submitted to a government agency is almost automatically a public record, so no worries about sharing it here.

    -dan
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  32. #22
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    Quote Originally Posted by tvbilld View Post
    Wonder what the chances for any reimbursement for parts for us that have already replaced the rear bearing kit our self?? Changed mine last July at 18,500 miles. Now have 23,200 miles on it.

    Bill

    Probably need to contact BMW NA to find out. Only seems right to reimburse those anted up before the recall.
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  33. #23
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    Already ask BMW for a reimbursement for the labor since they already paid for the parts as goodwill repair, they reply back telling to contact my dealer, get the bike inspected to make sure that it falls within the NHTSA recall and they will guide me through the claim process. Funny since BMW USA should already this info on the bike file since they paid for the part. I don't know what the dealer could inspect...beside reading my invoice...I think I got the usual reply from customer services. I only do it for principles since the labor was only $164. But I will not give up on this one! If I don't get positive result from the next email from BMW, I may contact my dealer...

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    What is the window of opportunity? How long does one have to bring one's F800S in to claim the recall/warranty?
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  36. #25
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    I sent an email to Southbank BMW and had the following reply:

    Hi Glenn,

    There are no outstanding recalls or campaigns on your F800ST (Vin number: ZR08766).

    If you have any questions, feel free to contact me on the numbers below.


    Kind regards,

    Bennett

    ________________________________________________

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    Southbank VIC 3006
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    Dir: +61 3 9686 1999
    Fax: +61 3 9686 1099
    [email protected]
    www.southbankmotorcycles.com.au

    I'm wondering if the bikes imported into Australia are tougher than the rest of the world therefore ours don't need inspection.

    Quote Originally Posted by IanA View Post
    It will be interesting to see if the recall does actually extend worldwide. There are a few people Downunder taking a keen interest, and not just pre '09 owners.
    Ya gotta love the BMWSpeak, " reduction in the rotational velocity of the rear wheel relative to its intended velocity" Er, "lockup", "seize" ???
    Glenn Wainrib
    FarRiders #73 

  37. #26
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    Glenn

    Ok so there are no outstanding campaigns on F800ST's as of the time of his (Southbank BMW) writing the reply to your query. There might be if Australian owners bombarder BMW with complaints/ concerns.

    Penning an email pronto and encourage others in Oz to do likewise.

  38. #27
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    Quote Originally Posted by savs1701 View Post
    Already ask BMW for a reimbursement for the labor since they already paid for the parts as goodwill repair, they reply back telling to contact my dealer, get the bike inspected to make sure that it falls within the NHTSA recall and they will guide me through the claim process. Funny since BMW USA should already this info on the bike file since they paid for the part. I don't know what the dealer could inspect...beside reading my invoice...I think I got the usual reply from customer services. I only do it for principles since the labor was only $164. But I will not give up on this one! If I don't get positive result from the next email from BMW, I may contact my dealer...
    It really does have to be done through the dealer. Once it is a recall, NHTSA wants verification that the bikes have been inspected.

    Also, an informal survey of BMW pals reveals that dealers do not yet seem to have the info in their computers, so they will respond just as the one in Oz did. That should change by the end of this month.

    -dan
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    I'll wait and see what BMW NZ does, I'm not at all sure how good they are at actioning recalls but my gut feeling is unless head office issues a notification they won't. I doubt very much that a US recall would directly alter their actions.

    I'm sure we're all hoping our local distributors get some form of global recall notice, otherwise we'll all be forced to haggle which we shouldn't have to do

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    Oz riders can subscribe to this link:
    http://www.recalls.gov.au/content/in.../itemId/952852
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    Yes, there is a Santa Claus.

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    Can someone post a link to info on this recall from NHTSA ?

  43. #32
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    Quote Originally Posted by leafman60 View Post
    Can someone post a link to info on this recall from NHTSA ?
    Scroll up to post #6 or #19. The NHTSA site makes it impossible to link directly, but both posts contain links to the PDF which is BMW's official letter to the agency.

    -dan
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  44. #33
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    Perfect. Appointment scheduled. Funny I just noticed an increased vibration under acceleration on the F800ST too. Goes away at steady speeds...

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    Quote Originally Posted by danham View Post
    Scroll up to post #6 or #19. The NHTSA site makes it impossible to link directly, but both posts contain links to the PDF which is BMW's official letter to the agency.

    -dan
    Yes, I saw that. I couldn't get the link to work yesterday but it works now. Thanks.

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    Apparently there is still no official recall posted by NHSTA. I checked their website and found only two recalls for the early F800 bikes - steering damper and hose issue.

  47. #36
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    Quote Originally Posted by leafman60 View Post
    Apparently there is still no official recall posted by NHSTA. I checked their website and found only two recalls for the early F800 bikes - steering damper and hose issue.
    That is not correct. As I said, it is impossible to link directly to it, but use search and look for recalls posted in the past 30 days and do some scrolling and you will find it. But all it consists of is the pdf I uploaded here, plus some introductory verbiage, so not worth the effort. But it is indeed an official, though voluntary, recall.

    Attached is a screen grab of the NHTSA listing.

    Click image for larger version. 

Name:	Screen Shot 2013-12-07 at 9.10.47 AM.jpg 
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Size:	57.2 KB 
ID:	78601

    -dan
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  49. #37

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    Aha, I finally found it on the NHTSA site.

    At the present time, if you go on the NHTSA site, you must look around a bit to find the recall notice.

    The primary search function on the site does not reveal the recall.

    If you fill out the "Search For Recalls" boxes for year, mfg, model etc, only two recalls are shown for these bikes - the fuel vent hose and the steering damper ( I didn't know about that one).

    To find the rear bearing recall you must go to the "Vehicle Safety" tab, click and go down to "Recalls and Defects," click, then you'll have a list of recalls "Latest Recalls Announced by Manufacturers" in chronological order. This recall is there, dated December 9.

    http://www.nhtsa.gov/Vehicle+Safety/Recalls+&+Defects

    Website must have been done by the government tech folks. But, hey, don't knock it. Maybe Big Government has come-through for us this time !

    By the way, see companion thread-

    https://f800riders.org/forum/showthre...g-Failure-list


    .
    Last edited by leafman60; 12-21-13 at 05:55 AM.

  50. #38
    Mokkybear's Avatar
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    Santa even made it to Australia for Christmas!

    http://www.recalls.gov.au/content/in...itemId/1054654
    R1200R-LC ​Exclusive in Thunder Grey with Touring Pack. Formerly Graphitane F800ST 04/2007. I rarely visit the forum these days ... 

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  52. #39

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    2 hour time difference between Melbourne and Canberra??
    Kevin.
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  55. #41
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    I just checked the BMW NZ website and they're obviously one of those companies that doesn't want people to contact them directly

    I just e-mailed the dealer here and asked them to enquire what the local distributor is doing in regards to this, hopefully they will follow the Aussies lead.
    Last edited by 15292; 12-18-13 at 01:11 PM.

  56. #42

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    Still no recall in UK ???? can't beleive it ... just wait & see i suppose , would be good to call in at a dealers with all the info about recalls in the USA,Canada, Oz etc & see what they've got to say...

  57. #43
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    BMW F800S…….

    There is no words to adequately describe the batshit crazies.... 

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    Mr. Moderator, might this thread be a good candidate for a sticky reference post up top? Hate to see it get lost in the posting list.

  59. #45
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    I have a 2007 S...This thread won't be getting lost....
    Last edited by Roadpizza; 12-21-13 at 08:41 PM.
    BMW F800S…….

    There is no words to adequately describe the batshit crazies.... 

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  61. #46
    Roadpizza's Avatar
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    BMW F800S…….

    There is no words to adequately describe the batshit crazies.... 

  62. #47
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    There is a link to this thread in the "Hall of Wisdom".

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  64. #48
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    Was the question ever answered on how long we have to bring the bike in and get it inspected/repaired? If it is a national recall, I believe it should be warranted indefinitely, right? I ask because I am working overseas and only come maybe once a year. This is also the reason my 2007S only has 6,500 miles on it. I don't believe I have the issue yet, but don't want to get stuck with the bill years down the road when/if it fails.

    Derek

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    Quote Originally Posted by hound View Post
    Was the question ever answered on how long we have to bring the bike in and get it inspected/repaired? If it is a national recall, I believe it should be warranted indefinitely, right? I ask because I am working overseas and only come maybe once a year. This is also the reason my 2007S only has 6,500 miles on it. I don't believe I have the issue yet, but don't want to get stuck with the bill years down the road when/if it fails.

    Derek

    That is a very good question. I thought about it too.

  66. #50

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    Quote Originally Posted by hound View Post
    Was the question ever answered on how long we have to bring the bike in and get it inspected/repaired? If it is a national recall, I believe it should be warranted indefinitely, right? I ask because I am working overseas and only come maybe once a year. This is also the reason my 2007S only has 6,500 miles on it. I don't believe I have the issue yet, but don't want to get stuck with the bill years down the road when/if it fails.

    Derek
    I bought my 07 from the dealer last week and they said they knew about the recall but didn't get the VINs yet, so they can't even check what bikes fall under it.

    Has anyone successfully been able to confirm that BMW will change their swingarm assembly based on this recall?

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