US NHTSA Recall for Rear Wheel Bearing Failure - BMW F800 Riders Forum & Registry



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  1. #151
    Mokkybear's Avatar
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    I'd suspect a dealer technician's mistake when doing the recall repair, TMix. I can't recall a reported episode of belt carrier going out of round on this forum. For it to suddenly exhibit this immediately after the repair is more than coincidence in my opinion, potentially costing you a new belt carrier and belt. If the goodwill request of BMW results in a negative response, I'd politely but very firmly push this line with the dealer.
    R1200R-LC ​Exclusive in Thunder Grey with Touring Pack. Formerly Graphitane F800ST 04/2007. I rarely visit the forum these days ... 

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  3. #152

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    I just received my bike back from Max's and was told mine didn't need replacing. Came down too which one of two suppliers manufactured the bearing. They claim they disassembled to inspect for markings. Mine is an 07 with only 8000 miles and the only issue I noticed was a hum. This is the first I've heard of this reasoning. Has anyone had a similar story? Thanks,jeff

  4. #153

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    Well - Hopefully good news. I spoke to a BMW "Resolutions Specialist" this morning who indicated that based on the date of manufacture, BMW would most likely not be providing any assistance with the post recall repairs diagnosed as need for new belt and belt carrier. I did receive a call from the dealer this afternoon who indicated BMW-NA would be providing parts and labor for the repair (new belt and belt carrier). Parts were stated as ordered. I appreciate any and all good thoughts or prayers for a good resolution and refound confidence in the machine. I will update as more informaiton becomes available.

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  6. #154

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    BMW and/or dealer replaced the rear belt carrier (pulley) today. The original belt was reinstalled and tensioned. Dealer noted that drive dog and bearings were inspected as part of the rear wheel bearing and eccentric replacement. The tick/clunk noise is gone and the bike feels noticeably smoother after a 30 mile test ride in 55°F weather. I will keep my eye on the rear belt for any tracking, tick/clunk and hope that this issue is behind me. I enjoy the bike too much (not to mention front springs, valve emulators, sliders, heated gear connections, etc.) to want to change. Thanks to all for their information and support. I will post up again if anything changes.

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  8. #155
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    Max BMW (NH) inspected mine yesterday and said the rear bearing is good to go -- no replacement necessary. Not sure whether to file this under good news or bad.

    -dan
    Blue '09 F800 ST: ABS, toasty grips, trip computer, center stand, sport panniers, Ventura luggage, Valentine 1, Garmin zümo 660 RAM mounted, Sena 20S, P3 LED tail lights, Grip Pups, Centech AP-1 fuse panel, Go Cruise control, Shoei GT-Air, Gerbing's jacket liner, MRA X-creen Sport. 

  9. #156
    Cascade Locks, Oregon, US Roadpizza is offline Volunteer Moderator - Global
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    Yes….."BMW"
    http://www.thefcconnection.com/pictu...the_week22.htm
    BMW F800S…….
    po tym jak zatwierdzę wiadomo¶ć

    Ezekiel 23:19-20 

  10. #157

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    You should ask them for an explanation and see if you get the same answer as I did. They claimed there were two manufacturers and if it had certain casting marks it would be replaced. This was after I was told they replace them regardless of play etc. so I was so excited I had them do new tires while it was there. After bike was returned there was no mention of replacement just inspection. At some point I'll sell the bike and want a clear answer for any potential buyer. I own hundreds of thousands in equipment and toys for my contracting business and cant stand manufacturers who wont solve or explain the problems in design and manufacturing years down the road. This business approach destroys the resale value of there product and our investments. Thanks,jeff

  11. #158
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    Hey Jeff,

    I don't think you should sweat about it. If you check the US recall documentation, the recall applies regardless of age or mileage of the bike, and the bearing is replaced if it fails any of the inspection criteria. One is the so called 'wriggle test', which is now part of the normal service inspection routine, and so if excess play shows up in the future, it is covered under the recall program. There have already been instances on this forum of a bike passing its recall inspection and then at a later date developing excess lateral play, and BMW has replaced the bearing under recall.

    For full details of the problem and the undertaking to remedy, plus the inspection instructions, check the recall documentation (available on this thread, Post #4 in particular):
    https://f800riders.org/forum/showthre...-(Rear-Bearing)

    To me, that's a pretty clear explanation by the manufacturer and undertaking to remedy, albeit a few years late in coming, and I'm not concerned in the least that my 2007 axle bearing was not replaced when the recall inspection was done. I know that if it ever does show signs of excessive play, BMW will replace it.
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  12. #159

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    Good point, Thanks

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  14. #160
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    Hi,

    Here in the UK I was quoted a range of chassis number that could be affected. My bike is 20011 so not too concerned as yet.

  15. #161
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    20011 version? Haven't even seen the leaked spy shots of that one on this forum yet! Give us a peek ..
    R1200R-LC ​Exclusive in Thunder Grey with Touring Pack. Formerly Graphitane F800ST 04/2007. I rarely visit the forum these days ... 

  16. #162
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    I heard from my 3rd cousin's wife's dog sitter, who once walked through a BMW showroom, that the 20011 model has ape-hanger bars, loud pipes, and no suspension travel at all.

    -dan
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  18. #163
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    That's why I'll keep my 07 ST, Dan.
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  19. #164
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    surely it would have an anti gravity set up...
    '08 Silver F800ST. Hot grips, OBC, ABS, centre stand, tinted screen, wider mirrors, throttle lock, MFW Vario foot pegs + clutch lever extender, hand made side stand pad enlarger, OEM sports cases. Still to go; front forks, seat alteration, bright lights ... 

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  21. #165
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    Mine was within tolerance and no need for recall work.

    I was told "BMW determined that the issue is/was being caused by improperly adjusted belt tension on the effected years and that a new tool was developed for addressing this".

    Last edited by danielx; 04-25-14 at 11:42 AM.

  22. #166
    Cascade Locks, Oregon, US Roadpizza is offline Volunteer Moderator - Global
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    The tool mention is called a Lawyer(s).
    http://www.thefcconnection.com/pictu...the_week22.htm
    BMW F800S…….
    po tym jak zatwierdzę wiadomo¶ć

    Ezekiel 23:19-20 

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  24. #167
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    Daniel - if you follow the posts that refer to the recall documentation, you will find it's manufacturing tolerances in the bearing and associated parts rather than the tensioning tool. Perhaps the reference was to component tooling rather than maintenance tools.
    R1200R-LC ​Exclusive in Thunder Grey with Touring Pack. Formerly Graphitane F800ST 04/2007. I rarely visit the forum these days ... 

  25. #168
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    Called my dealer last week for the recall check. I was scheduled yesturday april 29th. They inspected my ST and they confirmed it's affected by the recall. BUT! No parts within three weeks! And they have strict BMW orders of not releasing the bike until fixed! THREE WEEKS for parts identified in February recall are not availble in Canada? as of end of April! Hey BMW, this is Canada, we have 6 to 7 months of riding, get your act together. I order parts for my old 1980KZ750 from China and they come quicker.

    Though as much as I like the bike, the parts service from BMW Motorrad Canada is a negative experience, Once, Under warranty, my alternator went dead, took three weeks to receive a 1200$ alternator! During all that while there were jobber alternators on eBay for 140$.
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  26. #169
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    Quote Originally Posted by Mokkybear View Post
    Daniel - if you follow the posts that refer to the recall documentation, you will find it's manufacturing tolerances in the bearing and associated parts rather than the tensioning tool. Perhaps the reference was to component tooling rather than maintenance tools.
    I'm aware of that...was just relaying what the dealer felt he needed to say in order to pacify my dissatisfaction.

  27. #170
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    I'm late to this party as I moved and only recently did I get the notice when the people at my old address handed me a stack of old mail.

    I found this NHTSA Quarterly Safety Report quite revealing. http://www-odi.nhtsa.dot.gov/acms/cs...3V549-0114.pdf

    It covers the time period through March 31, 2014 (published April 30). Take not of item 4(b):
    3. The total number of items involved: 2,608
    4. (a) Total number inspected & remedied: 444
    (b) Total number inspected and not requiring remedy: 0
    Soooo, forum member SCF wasn't counted (reported no replacement done on March 9). Mokky is not in US, so, I'll let that one slide. Any others reported before March 31 as no replacement?

    I don't believe for 1 second that SCF is the only exception here to not getting a replacement.

    My bike goes in tomorrow morning for "inspection". I think I'm going to bring a copy of this Quarterly report and pull it out if they say I passed the inspection. "Ohhhh Really?!? So, you're telling me mine was the FIRST one that hasn't needed the remedy? Please explain!"
    34.4K miles and counting. 54.9 MPG lifetime average. Chickened out on first belt @34K. Hope the engine rattles me right along to 100K...
    blog 

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  29. #171
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    I didn't get my '07 to the dealer until April, but it was fine. If it fails in the future, it will be repaired under the recall. No big deal.


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  30. #172
    Cascade Locks, Oregon, US Roadpizza is offline Volunteer Moderator - Global
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    No big deal.! It will be a big deal when it fails
    http://www.thefcconnection.com/pictu...the_week22.htm
    BMW F800S…….
    po tym jak zatwierdzę wiadomo¶ć

    Ezekiel 23:19-20 

  31. #173
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    I'm not worried one iota. The failures give plenty of warning. I'm more worried about some yahoo plowing into me as he's texting behind the wheel, or some DUI asshole who target-fixates on my Schuberth. I can manage the bike.


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  33. #174
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    The results are in: mine is in spec. Tech said there was no play at all.

    Interestingly, he didn't loosen the belt and didn't measure the bearing play at the edge of the rim (steps 4 and 5 of the service bulletin). He seemed insulted that I brought it up and assured me that was not part of the procedure. The conversation started off on the wrong foot, so, I just dropped it.

    Such is it. I'm inclined to agree with emlevy and trust in myself to be able to recognize the problem long before it becomes catastrophic.
    34.4K miles and counting. 54.9 MPG lifetime average. Chickened out on first belt @34K. Hope the engine rattles me right along to 100K...
    blog 

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  35. #175
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    My dealer took the rear end apart and physically inspected the axle and bearing (or so he claimed). I'm not sure what the bulletin requires.


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  36. #176
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    I had one dealer grab the back wheel wobble it and tell me it was okay. I knew it wasn't cos I'd pulled it apart and bought a spare and the one still on the bike was really grainey. Took it to a second dealer and who took wheel and belt off and within 15 mins told me they'd replace as it was too grainey... There was no play at all, but a distinct difference between worn and near new 2nd hand one I had.

    That being said, I agree that if we watch them we will see signs of wear first. I kept the grainey one after I picked up the spare, to see what it would do, for an extra 4000kms and it didn't change much...

    Watching our bikes components is one of the jobs of the bike pilot
    '08 Silver F800ST. Hot grips, OBC, ABS, centre stand, tinted screen, wider mirrors, throttle lock, MFW Vario foot pegs + clutch lever extender, hand made side stand pad enlarger, OEM sports cases. Still to go; front forks, seat alteration, bright lights ... 

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  38. #177
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    I took mine in for service in mid-June and they did the inspection. Said 'all is fine...your good to go.' He said nothing further to do - and I reminded him I still have the old part and questioned whether they would inspect again and said again - 'your good to go.' Insinuating nothing further to look at again.


    That being said...I would expect they periodically inspect at future service appointments and BMW would cover future failure. Just annoying that the dealers still do not the story straight.
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  39. #178
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    My 2009 was taken in in June. They said ok and no issue. But I'm keeping the recall letter and the dealer result sheet for the future.

  40. #179
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    April of 2013: Bought bike. 2008 F800ST, 12k miles.
    December 2014: brought it in to Max BMW for the Rear Wheel Bearing Recall to be performed at 24k miles. Inspection performed and no issues were found. Recall closed.
    April 2019: bike has 34k miles on it. Belt is riding on the outside of the pulley. Bring it into Max BMW and they charge me an hour of labor to tell me it has the infamous rear wheel bearing failure. They claim it also needs a new belt at $600. Total bill $2k. Bike is worth less than $3k on trade with or without the bearing issue. Max contacts BMW and BMW tells them to pound sand.

    • Max BMW confirms that if I had the bearing replaced prior to the recall, BMW would refund my costs.
    • Max BMW confirms that if I had not had the recall done and waited for the issue to arise and then had the recall done, BMW would refund my costs.
    • Max BMW confirms that the only circumstance when BMW would not refund my repair costs is when the recall/inspection was completed.
    • Max BMW was generous enough to offer to make less money than usual on my bad fortune and give me a 15% discount on parts related to the repair.


    I appealed the decision to BMW personally and they told me to pound sand and that all recall work comes with a 2yr/Unlimited mile warranty and that I was outside the warranty. Additionally, they said that the wheel bearings are considered a wear item and should be treated as such. When I asked for the part number for the replacement rear wheel bearing that is allegedly a "wear item", she responded that she was not technical and referred me to the service manager at my local dealer.

    I found a used swingarm with the rear axle/eccentric used for $120 so I'm going to replace it myself. It doesn't look like too bad of a job. It'll be a cold day in h3ll before I pay BMW $600 for a belt; Continental's CT1158 from the UK appears to be a direct replacement for $190 shipped to the US.

    I bought a BMW because I wanted a higher quality machine than what I'd get with other brands. I was told that BMW Cars give BMW bikes a bad reputation; seems to me the apple doesn't fall far from the tree. BMW should be ashamed for weaseling their way out of this repair.

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  42. #180
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    I paid 107€ ($120) incl. shipping for a 1158CT last week. I'm sure you can find it even cheaper than $190.

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  44. #181
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    That is what was my concern when my bike was inspected. I only had 18K miles and I asked what happens if it goes at 30K and got a crappy answer from the dealer. I know a lot of dealers just replaced the part while the bike was apart for customers regardless of what the inspection actually showed. I think BMW should have done that universally or honor it if the bearing goes up to X miles.

    Quote Originally Posted by ststutr View Post
    April of 2013: Bought bike. 2008 F800ST, 12k miles.
    December 2014: brought it in to Max BMW for the Rear Wheel Bearing Recall to be performed at 24k miles. Inspection performed and no issues were found. Recall closed.
    April 2019: bike has 34k miles on it. Belt is riding on the outside of the pulley. Bring it into Max BMW and they charge me an hour of labor to tell me it has the infamous rear wheel bearing failure. They claim it also needs a new belt at $600. Total bill $2k. Bike is worth less than $3k on trade with or without the bearing issue. Max contacts BMW and BMW tells them to pound sand.

    • Max BMW confirms that if I had the bearing replaced prior to the recall, BMW would refund my costs.
    • Max BMW confirms that if I had not had the recall done and waited for the issue to arise and then had the recall done, BMW would refund my costs.
    • Max BMW confirms that the only circumstance when BMW would not refund my repair costs is when the recall/inspection was completed.
    • Max BMW was generous enough to offer to make less money than usual on my bad fortune and give me a 15% discount on parts related to the repair.


    I appealed the decision to BMW personally and they told me to pound sand and that all recall work comes with a 2yr/Unlimited mile warranty and that I was outside the warranty. Additionally, they said that the wheel bearings are considered a wear item and should be treated as such. When I asked for the part number for the replacement rear wheel bearing that is allegedly a "wear item", she responded that she was not technical and referred me to the service manager at my local dealer.

    I found a used swingarm with the rear axle/eccentric used for $120 so I'm going to replace it myself. It doesn't look like too bad of a job. It'll be a cold day in h3ll before I pay BMW $600 for a belt; Continental's CT1158 from the UK appears to be a direct replacement for $190 shipped to the US.

    I bought a BMW because I wanted a higher quality machine than what I'd get with other brands. I was told that BMW Cars give BMW bikes a bad reputation; seems to me the apple doesn't fall far from the tree. BMW should be ashamed for weaseling their way out of this repair.
    2009 F800ST (Night Blue Metallic) l 1999 SV650 (Naked & Red) l 2016 GSX S1000 (Naked & Blue)
    l 2012 G650 GS Sertao l 2012 Can-Am Spyder RT-S (Mrs. Meteor's...) 

  45. #182
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    Yeah, I took my 08' ST in soon after I bought it (in 13' with only 15k miles). They said it was fine and that they were going to leave it alone. When I objected, they said to not worry and that they would take care of it if it became a problem down the road. It sounds like that won't be the case based on the posts above. Either way, I'm up into the 52k mile range now with no problems, so I'm guessing I lucked out of this one.

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  46. #183
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    '07 F800 ST
    My rear bearings failed on my 2007 F800st in february 2020, contacted BMW and they did it under the recall notice it still had on it from 2010, and the steering damper too!
    So Ł1000 worth of work done for zero outlay from me. They even picked the bike up and returned free of charge. Didn't get the free wash/valet of the bike though!! Oh well, it was dirty within two hours of getting it back with a blast around the country lanes around me!!!!

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  48. #184
    Cascade Locks, Oregon, US Roadpizza is offline Volunteer Moderator - Global
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    BMW picked up the tab for the replacement on my 2007 S.
    http://www.thefcconnection.com/pictu...the_week22.htm
    BMW F800S…….
    po tym jak zatwierdzę wiadomo¶ć

    Ezekiel 23:19-20 

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    Numewsm & Roadpizza, were your rear bearings checked under the recall & found to be OK?
    Then subsequently at a later date failed and BMW covered the bill for the repair?
    07 F800 ST 

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    Cascade Locks, Oregon, US Roadpizza is offline Volunteer Moderator - Global
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    Haven't rode it enough in recent years to have a failure.
    http://www.thefcconnection.com/pictu...the_week22.htm
    BMW F800S…….
    po tym jak zatwierdzę wiadomo¶ć

    Ezekiel 23:19-20 

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    Who was following that case? It is interesting to know how everything ended. Reading the comments, I see some people received decent service from BMW, it is very good. Who can tell me where to follow things like that? I am from https://worldpostalcode.com/united-s...ta/minneapolis. Do we have here any resources for the announcements of this type?
    Last edited by fakiros; 1 Week Ago at 01:46 AM.

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