Frustration buying a bike - advice - BMW F800 Riders Forum & Registry



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  1. #1
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    Well. I thought I had a deal on a motorcycle but things got weird. I watched as the bike was rolled onto the floor - not even in the system yet....but going up for sale. Its what I'm looking for, a BMW F800 GS - 2013....I was told to come back a few days later - so I did. Sat and talked to SalesDude and although is was early, he said the price would be between 8000 and 8400. Ok. There's the bike, nice panniers on it, and I'm still in. I waited another few days and went back to purchase the bike...as we are walking by, Terry calmly states that the panniers are NOT included. WHAT! This is the first time this is mentioned - as I 'm walking down to purchase....The bike is sitting on the floor, with panniers! This is a deal breaker. If I'd been told right away - this issue would not have occurred....deal would have been clear at the outset - but that's not what happened. So Terry states he'll see what he can do, and wheel and deal and get back to me. Today I get the call that the deal is no panniers, no break in price, and another $500 if I want the panniers. You may understand my frustration. But, the bike price is fair. Here's the rest of the story. This was not just a bike. I was also looking at purchasing full set of Klim Badlands Pro - and a shuberth C4 Pro helmet....This is another basically $3500....When asked if Sales could meet me part way, I was told no. Fine. This business is going to turn down 13,500 worth of business over $200 - ok then. Guess you don't want my money that bad - and of course the bike will sell.....But this whole thing leaves me feeling pissed off. I have bought there before...Am a returning customer.

    Ok, above is what I started to send to the shop. You know, I just want to be dealt with fairly, and that's not how I'm feeling. There are a LOT of bikes out there. Should I wait? Should I buy? Am I being petty?

    What think the community?

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  3. #2
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    Let it be. If you don't want to pay the price walk away and find something else.

    Alternatively, show them another bike at the price with them included and you might find some leverage. It sounds like nothing was agreed in the first place about the panniers or price, so you can't hold them to account for that.

    These days loyalty rarely breeds any advantages in pricing, sometimes a small discount but nothing major. Find the gear & bike you want for the best price, ask them to match and see what happens - if they don't want to do a deal you know there's a better offer elsewhere.
    BMW F800ST, 2010, Black, Fuzeblock, Sat Nav, BMW Tank Bag, Givi Touring Screen, Denali Spotlights, Denali CANSmart, Wunderlich Crash Bars, 55K Miles & counting 

  4. #3
    notacop is offline The original Schwartz Wald Troll
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    What DJ said. Dealing with sales persons is a unfortunate necessity. Decide what you want to pay and stick to it. I dislike the games so when I went in to buy my ST and the subsequent G650GS I said gimme that one and just wrote a check for the amount, top dollar I think. No farging discounts or attaboys. I wanted "that" bike and got over it. So lesson learned, buy used from private parties and know what I'm looking for.
    I've gotten used factory panniers for a couple bikes from private parties for about $500. What do you expect? I've also made do with aftermarket cases for about $50 each.
    Need to see what all the stuff is when negotiating. Ask repeated questions.
    I went looking at Jeep trucks yesterday. Nice paint and diesel engines but the $68,000 price on the window stopped me from even asking for a test ride.
    Who knows where the dealer will stop adding the ups and extras.
    Happy shopping!

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  6. #4
    Points: 7,456, Level: 60

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    Walk away. Lots of bikes, lots of sellers, lots of opportunities.

    Guess I've never had this type of issue happen to me, either with an auto or a motorcycle. My "method" of purchasing a motor vehicle of any type involves lots of pre-sale work. Months before I purchase I begin the work: online research, drop-ins to dealerships just to talk and walk around (no sales talk), talking to the techs in the repair area, drinking lots of coffee with these folks. Finally I compile a short list of cars/bikes I am interested in enough to buy, then I return to the appropriate seller and start talking about test rides (I always wear ATGATT to these discussions, it seems to guarantee they take me seriously and they quickly offer a test ride). When I have established a relationship with the seller AND the techs, the actual sale seems quite easy and straightforward. And there are no surprises such as you experienced.

    Good luck.
    Royce
    On the coast of Kansas
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  7. #5
    Richard230's Avatar
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    I read a newspaper article a couple of weeks ago in the business section that claimed that new auto and motorcycle units were severely limited due to the pandemic situation and the shortage of computer chips. Due to this shortage (or perceived shortages) vehicle dealerships were not giving customers any breaks on prices and were squeezing them for whatever they could get - in spite of what dealership TV ads might indicate. The article went on to say those shortages have driven up the price of all used vehicles on the market as customers look around for better deals than what they are seeing at franchised dealerships. While this could be the case with the situation reported by the OP, if it happened to me, I would feel the same way and would walk away from the dealership. I think I would even send a letter to the GM or shop owner letting him know my feelings about the way I was treated at the business and saying that I was going elsewhere to spend my money.
    Richard - Current bikes: 2016 BMW R1200RS, 2018 16.6 kWh Zero S, 2011 Royal Enfield Bullet 500 Classic, 2009 BMW F650GS, 2020 KTM 390 Duke, 2002 Yamaha FZ1 (FZS1000N) and a 1978 Honda Kick 'N Go Senior. 

  8. #6
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    KRTW, I completely understand your feelings, I've been there myself. The fact you were first to express interest in the bike, a past customer and willing to purchase riding gear, your offer to "meet me half way" should have made it happen. Why wouldn't they sell a used bike as it sits on the floor, that's crap. I would pass and find a bike that has what you want and lets you feel good about making it yours. I've owned a small business for many years and although I couldn't always sell for what was offered, just a small attempt to be flexible on the price and commitment to future customer service would usually end in a positive transaction for myself and customer.

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  10. #7
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    I'm walking on this deal. I posted on a local FB riding page - the sentiment is to walk - and I agree. There will be other bikes, patience is in order. I have the $ to make deals, and will get what I want, within my price range and wishes. It bothers me that a business could walk away from this over so small an amount. But whatever. Still seeking an F800 GS or GSA....and have to keep my mind open to other possibilities.

    Thanks everyone.

  11. #8
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    Great approach. I've done my research, know what I want, but live in a smaller market. There's only like 2 dealers that sell what I want. Considering driving to a much larger market and looking around.

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  13. #9
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    Your story is part of my story. The dealer is telling me the same thing - that demand is high, availability is low, and prices on the the rise. I'm going to contact the dealer - and rate them on-line. And if I have to buy something different - so be it. HOW I spend my hard earned $$ is important as it supports the organization. And I'm not supporting them.

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  15. #10
    ccwatchmaker's Avatar
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    Go to the Cycle Trader website. You can set the search filters to find whatever you want, and have the option to search the entire U.S.

    James Sadilek -- ccwatchmaker
    In the garage: 1972 BMW R60/5 - 1983 Yamaha XJ650 Maxim - 2014 F800 GT
     

  16. #11
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    Quote Originally Posted by ccwatchmaker View Post
    Go to the Cycle Trader website. You can set the search filters to find whatever you want, and have the option to search the entire U.S.
    I've done that. Turns out that due to duty and import charges, not a good deal. If our dollar was stronger, I'd be looking harder in the states. Thanks.

  17. #12
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    Quote Originally Posted by Richard230 View Post
    I read a newspaper article a couple of weeks ago in the business section that claimed that new auto and motorcycle units were severely limited due to the pandemic situation and the shortage of computer chips. Due to this shortage (or perceived shortages) vehicle dealerships were not giving customers any breaks on prices and were squeezing them for whatever they could get - in spite of what dealership TV ads might indicate. The article went on to say those shortages have driven up the price of all used vehicles on the market as customers look around for better deals than what they are seeing at franchised dealerships. While this could be the case with the situation reported by the OP, if it happened to me, I would feel the same way and would walk away from the dealership. I think I would even send a letter to the GM or shop owner letting him know my feelings about the way I was treated at the business and saying that I was going elsewhere to spend my money.
    Correct. There's huge allocation and resource challenges in the Semiconductor market currently, and the lack of raw material is driving this. Along with shortage in production fabs, and then last of least the transport issue to get the devices from factories to warehouses & customers. There used to be a lot of planes and cargo space, but now that is somewhat reduced. So shipping spaces are now even harder to come by too.
    What doesn't help is all the main manufacturers slowed down production last year as no one knew what the demand would be once countries started to open up - the issue here is it takes a few weeks to ramp down production, but takes months to bring it up to a normal level. But with a sudden increase in demand from all sectors they simply can't keep up.
    Add in to this Covid restrictions and lockdowns, and you have a recipe for disaster.
    The end result is costs going up for the consumer on all these items.
    BMW F800ST, 2010, Black, Fuzeblock, Sat Nav, BMW Tank Bag, Givi Touring Screen, Denali Spotlights, Denali CANSmart, Wunderlich Crash Bars, 55K Miles & counting 

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  19. #13
    Flook's Avatar
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    When you buy from a dealer, first ask is all the equipment on the bike included, if yes great, if not ask why is it for sale at a price ticket with all the gizmos on, then tell you that aint the price with all this gizmos. It will surley cost them more to remove the panniers and try to sell them as separates, plus all that extra spends you tended to do, also cash price with cash discount.

    Okay you walk away, and tell them it is there loss, but will be someone else's gain, remember your the buyer, they want to sell.

    Are you sure they wont budge, give them one more chance for the asking price as the bike stands.

    All the best though

    Flookie
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  21. #14
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    I came home this Thursday past with my new to me 2013 F800gs - loaded. Hydraulic clutch, adjustable brake, LED headlights and fog lights, comfort seat, chain oiler, panniers and back plate with pelican case, extra gas tank, side stand extension, rear brake bigger foot pad, upper and lower crash bars, skid plate, tool box, barkbusters - 34,000km, tank bag, all OEM parts, spare front sprocket, OEM clutch cable and parts, spare fog light brand new, GPS, Mitas E07's, heated grips, extra electrical outlets installed, phone mount. And I think I forgot a few things.....Nice bike, in great shape, for a great price. I had to travel 450 km to pick it up and rode it back home in -4 Celsius weather, but with heated grips and vest, and so many layers that I had trouble putting my helmet on - I only froze once. And the very next day I dropped her getting it out of the garage. Still getting used to the height of the bike - at a stop, my feet are not flat on the ground....it a very different ride....BUT I LOVE IT!

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  23. #15
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    Quote Originally Posted by KRTW View Post
    I came home this Thursday past with my new to me 2013 F800gs ... And the very next day I dropped her getting it out of the garage. Still getting used to the height of the bike - at a stop, my feet are not flat on the ground....it a very different ride....BUT I LOVE IT!
    Funny story. I have a similar one regarding my first motorcycle. Rode it home from the dealership after purchase and all the neighbors were outside to welcome me and the bike to the neighborhood. People waving, clapping, cheering. I pulled into the driveway and stepped of ... forgetting to put the kickstand down. Really embarrassing and now they were waving, clapping, cheering and laughing, but for an entirely different reason.
    Royce
    On the coast of Kansas
    2012 F800ST
     

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  25. #16
    Flook's Avatar
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    Huh, I am dropping mine all the time, twice within six months, I was doing a right when the rear wheel locked for some reason, the next another right but a sharp one, I guess I was in bit of a rush and thought I was going to kerb it. Only damage was to my ego. But both times I had Help in lifting the bike up. I have also been known to drop it at a round-a-bout, well just before. the camber of the road was a tad steep so lower than I expected it to be, oops... Grazed my shins bad on that one, and I was with a ride out. They held the road up as well to help me outs the bike was on top of me on that one.

    I wonder how many of you have had drops.
    Please note, the thoughts and opinions of Flook does not necessarily reflect the thoughts and opinions of other posts & site users therein
     

  26. #17
    Bogbody's Avatar
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    I'm glad to see I'm not the only member of the SAD club on here. I am also a serial offender
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  27. #18
    Flook's Avatar
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    Come on Bogbody tell all.

    Seings your up the road to me, why not join the EM F8 club, we are just waking up an chatting at present, were all on the what's app group, far quicker conversation as well.

    Hope to add you name to the what's app.

    Flookie
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