I bought my first BMW new in 1999. I did not buy from West Valley because they just rubbed me the wrong way for several reasons.
A few years ago, I bought a used F800GT on consignment at a dealer in Northern California. It made a strange knocking noise that West Valley had no clue what the noise was. A few months later, I discovered that years earlier, a TSB was issued addressing the concern! They had no clue. If you do wind up taking your bike in for service, due to space limitations, it will pretty much sit OUTSIDE, UNCOVERED the whole time!
I have bought a few parts from them that they had in stock. Air and oil filters.
Last week I called their parts department searching for the GPS wire "repair connector." I gave the guy the part number, he looked on the computer to identify what it was, said it was not in stock and would take a few days to get it in. Quoted me a price. I said I needed to verify a few things before I order and would get back to him.
Today I called and a woman answered the phone. I asked for the parts department. She said, "Maybe I can help." I told her I talked to a guy last week about this part. I gave her the part number. She asked if this guy gave me the part number. I said no, I got it online. She asked if it was BMW OEM website. I said it was the F800 website. After a bit more unfriendly back-and-forth, she said she could order it and gave me an estimate of "around $20." I asked why she can't give me an exact quote. She said she doesn't know what the exact shipping charge will be. Huh?? I asked her if she could just add it to their normal "stock order." She said, "We charge shipping on everything." I said, "Never mind." and hung up. Too much aggravation for such a simple order.
I called another dealer, gave them the part number, no back-and-forth 3rd degree, got a quote for less money, and there was no added shipping charges. DONE!
West Valley is family owned for 50(?) years, but none of the people I know who own a BMW motorcycle (about 1/2 dozen) do any business with them.
The previous crabby owners that were there have passed away. However the genetic offspring are still working there.
What have your experiences been with West Valley?